Six basic consumer rights: Safety, Information, Choice, Hearing, Redressal, and Consumer Education.
The Consumer Protection Act 2019 guarantees six fundamental rights to every consumer. Right to Safety protects against hazardous goods. Right to Information ensures you get complete product details. Right to Choice means you can choose from various options. Right to be Heard lets you file complaints. Right to Redressal ensures compensation. Right to Consumer Education creates awareness.Your Rights as a Consumer
Consumer Law
60 seconds
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Key Points
- 6 fundamental consumer rights
- File complaints online
- Compensation for defective products
- No lawyer required for consumer court
Real-Life Examples
- Defective phone - claim refund or replacement
- Misleading advertisement - file complaint with ASCI
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